Privacy Policy
Company: Bolgattycare Wellness (Operating Under the Brand Aux Spa)
At Aux Spa, we value your trust and respect your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website, WhatsApp booking services, or any of our massage and beauty services. By accessing our website or booking services with us, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
- Personal Information: Name, phone number, email address, and physical address.
- Identity Verification Information: Details required for service delivery where applicable.
- Booking Information: Service requested, appointment date, time, location, and related booking details.
- Payment Information: Limited payment details for advance booking payments.
- Device & Usage Information: IP address, browser type, device information, and website access logs.
2. How We Use Your Information
We use your information for the following purposes:
- To confirm and manage appointments.
- To assign suitable service providers.
- To send booking confirmations and reminders.
- To process payments and approved refunds.
- To improve customer experience and website performance.
- To comply with applicable legal requirements.
3. Information Sharing & Disclosure
We do not sell or rent your personal information. Information may be shared only when necessary:
- With service providers assigned to your booking.
- With payment gateways and financial institutions.
- With government authorities or law enforcement when required by law.
- To protect the safety and security of customers and service providers.
4. Data Security
We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, misuse, loss, or disclosure. However, no online transmission or storage system can be guaranteed to be completely secure, and users provide information at their own risk.
5. Data Retention
We retain customer information only for as long as necessary to provide services, fulfill legal obligations, resolve disputes, and enforce agreements. Customers may request deletion of personal information by contacting us.
6. Customer Rights
Customers have the following rights:
- Access personal information held by Aux Spa.
- Request correction of inaccurate information.
- Request deletion of personal information, subject to legal obligations.
- Opt out of marketing communications at any time.
7. Cookies & Tracking Technologies
Our website may use cookies and similar technologies to improve user experience, analyze website traffic, and enhance website functionality. Users may disable cookies through browser settings, although some website features may not function correctly.
8. Third-Party Links
Our website may contain links to third-party websites, payment gateways, or social media platforms. Aux Spa is not responsible for the privacy practices, content, or policies of external websites.
9. Children’s Privacy
Our services are intended only for individuals aged 18 years and above. We do not knowingly collect personal information from children under the age of 18.
10. Updates to This Policy
We may update this Privacy Policy periodically. Any updates will be published on this page along with the revised effective date. Continued use of our services after updates constitutes acceptance of the revised policy.
11. Governing Law & Jurisdiction
This Privacy Policy shall be governed by the laws of India. Any disputes arising under this policy shall be subject to the exclusive jurisdiction of the courts located in Bengaluru, Karnataka.
Contact Us
Bolgattycare Wellness
Brand: Aux Spa
📧 Email: auxspa@gmail.com
📞 Phone: +91 9108281618
🏢 Address: NOVEL TRITON LLP, #57, Novel Business Park, 13th Cross, Anepalya, Bangalore – 560030